In most business organizations, more than one individual holds decision-making responsibility. This is especially true when there is a large volume order or a very costly item. When multiple executives weigh in on a purchase decision, a salesperson has to work harder...
ZenDesk knows a thing or two about customer appreciation. They have recently created and hosted an event for that sole purpose. The 2012 Customer Service Hero Tour hit most major cities in the US, kicking off in LA in March and ending in NYC in October. The tour...
This morning, InsideView announced Social Key, a sales intelligence platform now available to all InsideView customers. InsideView Social Key provides the most convenient platform for sales reps to find social media insights about prospects and customers. With...
Social media is a goldmine of information about potential customers. Unfortunately, just like in a real gold mine, there are literally tons of useless materials for each nugget that you find. This means that finding a path into the goldmine is only the first part of...