InsideView recently announced a new edition of our flagship application to tailor customer intelligence to the account managers responsible for renewal and up-sell business. In a press release this morning, we showcased the newest feature for the Relationship Manager...
Upselling existing accounts to generate new business is one of the most difficult sales techniques because it combines two profoundly different skills: sales and customer success management. A rep who can successfully upsell without sounding obvious or contrived is a...
In the past year, customer relationship management on social media sites, such as Twitter, has dominated the conversation around customer service. However, social media is just as vital for the customer experience as it is for managing the customer relationship. A...
Personalize Your Delivery Show your customers that you think about them. If you know your marketing team is sending out generic emails to all customers, or that your support team sends automated ticket receipts, reach out with a personal note. Tell them that you think...
Life as a salesperson would be great if all our prospects came from warm referrals. However, most of us don’t have large enough networks to rely entirely on referrals. That leaves us, at one point or another, with a list of names and a phone. So if we have to make a...
Just when sales professionals need it most….Sales Intelligence rises. Who is the real Batman? According to DC Comics, Batman is the masked disguise of Bruce Wayne, billionaire playboy of Wayne Enterprises. The real question is what makes Batman a superhero?...