Dollar Industry

Customer Service Essentials for Small to Medium Businesses

by | Dec 24, 2012

Smaller businesses don’t always have the resources for quick-response and automated customer service, but because they’re not gigantic conglomerates, consumers still expect the same speed and quality of service – perhaps even more than they do of larger...

The Future of Social CRM

by | Jun 27, 2012

Social media has grown at a rapid pace in the past decade. More than 300 million people are on Facebook now, and Twitter is growing at an even faster rate. Beyond the two social media staples, Millennials and the soon-to-be adults before them are using more and more...