There’s no point pretending all salespeople exemplify perfect morals. Some salespeople engage in unethical sales practices. For example, they may omit important details from pitches, lie to customers or pressure them to make a decision immediately. Sometimes...
Are your customer service skills up to par or are you making fatal mistakes that turn your customers away? Few customer service organizations will admit that they’re the cause of customer churn, but chances are, if your customers are decamping at a faster rate...
In a 2010 study for the Harvard Business Review, Lynette Ryals and Iain Davies observed 800 sales professionals in live meetings. They discovered that sales reps exude one of eight personalities, and that only 3 of those personalities (accounting for 37% of the sales...
The sales trainers at VorsightBP know that great customer service starts with the very first customer interaction. Understanding your customers’ needs is essential to making a sale, but understanding won’t get you far if you can’t get in the door. We interviewed Steve...