After every customer support case, the InsideView Customer Support team sends a survey asking the customer to rate their overall experience. For December, 2014, our customer satisfaction reached our highest-ever level of 98.6 percent! To put that into perspective, the...
Note: Today’s post is by David Gorsuch, who recently joined InsideView as Vice President of Customer Success. Hi there! It’s my pleasure to meet you! I’m David Gorsuch and my job is to make sure all of InsideView’s customers are delighted by their unique InsideView...
Meeting with the occasional unendurable client is just part of the sales professional’s job. Regardless if we are a big or small firm, knowing how to appropriately deal with this type of challenging client can convert nightmare clients into dream customers. Our...
If you’ve invested in a customer success team, you probably already know that its members are as important as your sales team in generating revenue for your organization. So it’s just as important to keep the team happy, equipped and competent as it is to...
In the past year, customer relationship management on social media sites, such as Twitter, has dominated the conversation around customer service. However, social media is just as vital for the customer experience as it is for managing the customer relationship. A...
Most of us make it a habit to know why our customers buy our products and services. A lot of us have entire teams dedicated to curating and marketing customer success stories and rave reviews. But how many of us follow the client testimonials of our competitors’...