Customer Database

Why Renewal Business Is Better Than New Business

Sales generation is the lifeline of any business, whether it is through new customers or renewal business. A overemphasis on getting new customers can sometimes come at the expense of losing existing customers, and new customers cost more than renew customers. So what...

Why You Should Be Cross-selling to Customers

Whether it’s more cost effective to recruit new customers or increase profits by cross-selling to current customers is the proverbial no-brainer; that is to say, estimates vary, but the consensus is that it costs at least five times more to win a new customer than to...