customer 2.0

Customer-centric Outcomes

Customer-centric Outcomes

Note: Today’s guest post is the final in a three-part series provided by Esteban Kolsky, founder of ThinkJar, a research consultancy focused on customer strategy and CRM solutions. The first two posts in the series can be found here and here. InsideView is a client...

The Modern Customer Interaction

The Modern Customer Interaction

Note: Today’s guest post is the first in a three-part series provided by Esteban Kolsky, founder of ThinkJar, a research consultancy focused on customer strategy and CRM solutions. InsideView is a client and we have sponsored Esteban’s research on this topic....

Your sales lead just got promoted. What should you do?

Your sales lead just got promoted. What should you do?

Anytime a sales lead has an interesting moment, it’s an opening to reach out to them, engage, make conversation, and, obviously, try to convert them into a closed deal. An interesting moment can be anything from a corporate event, like good earnings or an acquisition,...

Data, Information, and Knowledge

Data, Information, and Knowledge

Note: Today’s guest post is just one in a series provided by Denis Pombriant of Beagle Research Group. Denis is a top CRM market researcher who advises end users in CRM selection, deployment and use while also publishing a steady stream of analysis on many of the...