Business Processes

How Social Listening Can Make Your Job Easier

by | Dec 21, 2012

Businesses large and small use Twitter and Facebook to communicate directly with their customers.  Social media allows us to announce new products and campaigns and build free brand awareness. However, social media isn’t a one way street. Customers can use...

How to Train Your Customers to Master Your Software

by | Dec 18, 2012

Training your own team to do something is hard enough, so how do you get your customers to do something? These 8 tips will ensure that the end users of your products are masters by the end of a training session. Create Realistic Expectations Set realistic expectations...